Support
Frequently asked questions
Accounts, ordering, COAs and shipping.
Accounts and ordering
Who can open an account?
Clinics and medical practices of every kind can apply. Tell us about your practice and our team will follow up.
Are these products for human use?
No. Every product is sold for research use only. Not for human consumption.
How does reordering work?
An agent reaches out before you run low, and you can reorder with a quick text reply. Our team handles anything else.
Do you offer private label?
Yes, for clinics and practices that want their own label. Note it in your application and our team will set up a call.
What payment methods do you accept?
[To be confirmed with owner]
Quality
How do I check a COA?
Enter the batch code from your label on the verify page to see the third-party Certificate of Analysis for that vial.
Who tests the products?
Each batch is sent for independent third-party testing. The lab name and report number appear on its COA. Testing lab: [To be confirmed with owner]
Shipping and orders
How fast do orders ship?
Orders ship within 5 days. See the shipping policy for details.
Can I return an order?
No. All sales are final. If an item arrives damaged, incorrect or missing, email us promptly with your order number and photos and we will review it.
Is there a kit discount?
Orders of 10 or more vials can make a kit, which may qualify for a kit discount. Your final price is confirmed by our team on your invoice.
What is shipping protection?
Shipping protection is an optional $4.99 add-on. If your package arrives damaged, email us with proof (such as photos) and we may issue a refund at our discretion.
Where do you ship?
Shipping destinations: [To be confirmed with owner]
Do you ship cold?
Cold-chain handling: [To be confirmed with owner]
Still have a question? Apply and note it, or email [To be confirmed with owner].