Support

Shipping policy

For approved wholesale accounts. New here? Apply for a wholesale account.

Draft for attorney review. These pages should be reviewed by a licensed attorney before launch.

Shipping protection

Shipping protection is an optional $4.99 add-on. If your package arrives damaged, email us with proof (such as photos) and we may issue a refund at our discretion.

Who we ship to

We ship only to clinics and practices with an approved account. Shipping destinations: [To be confirmed with owner]

Processing time

Orders ship within 5 days.

Carriers and transit

Carriers: [To be confirmed with owner]
Transit times: [To be confirmed with owner]
Tracking: [To be confirmed with owner]

Temperature handling

Cold-chain and packaging details: [To be confirmed with owner]

Shipping cost

[To be confirmed with owner]

All sales are final

We do not accept returns. All sales are final.

Damaged, incorrect or missing items

If an item arrives damaged, is incorrect or is missing, email us promptly at [To be confirmed with owner] with your order number and photos of the package and contents. We will review it.

Research use only

All products are for research use only and are not for human consumption.

Contact

Email: [To be confirmed with owner]
Phone / text: [To be confirmed with owner]